The secret to a successful company isn’t rocket science: it’s happy customers.
To keep your customers coming back for more, avoid burdening them with cross-departmental challenges. They ultimately don't care which department should deal with their issue, or that your CRM data doesn't connect between systems. Your customer sees your brand as a single entity, and each touchpoint in their journey should be seamless across departments, from customer onboarding through their support experience.
Join success and support leaders from Stonly, Monday.com, Sprout Social, and Knock to learn how these two teams can work together to improve the customer experience. They’ll share how they handle interdepartmental relationships and show you how you can unite these teams under common goals. We’ll discuss:
How to create a constant feedback loop
The best ways to help customers thrive with your product
Tools that could simplify knowledge transfer between the teams
Presented by a Panel of Experts:
David Rostan Co-Founder & Head of Revenue - Stonly
Shannon Johnson Director of Customer Support, Sprout Social
Ruchita De Enterprise Success Team Manager, Monday.com
Jen Jackson Senior Vice President of Customer Success (Service, Success, Support), Knock
During this webinar, you'll learn
How to create a constant feedback loop between success and support teams.
The best ways to help customers thrive with your product.
Tools and technologies that could simplify knowledge transfer between teams.