The CX Leader’s Guide to Thriving During a Recession

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During difficult times, customer support teams often experience tighter budgets and resource cuts, especially at companies that view their support departments as a cost center.

To help you remain competitive during the recession, we put together 48 tactics you can implement with your customer teams now to control costs without lowering CSAT.

In this guide, we cover how to:

  • Reinforce support’s value internally
  • Be lean without layoffs
  • Support your customer-facing teams
  • Retain customers to drive revenue
  • Create even more ROI company-wide