Customer Support Leader: 30-60-90-Day Checklist

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Your first 90 days in a new leadership role set the foundation for your long-term success.


You’ll need to quickly learn the ropes, earn your team’s trust, and develop your vision for the future of customer support at your new company.


To help you make the biggest impact in your new role, we gathered advice from Gong, Loom, and Hotel Engine support leaders to develop this detailed 30-60-90 checklist.

In this checklist, we cover how to:

  • Build relationships and gain credibility
  • Action early wins
  • Support your new team
  • Scale without hiring
  • Establish support strategy and success metrics