Presented by an Expert Panel:

Eric Broulette | Senior Director of Global Support | WP Engine
Eric Broulette is a Senior Director of Global Support for WP Engine with more than 10 years of experience scaling global customer support organizations. As WP Engine worked to expand its customer base in 2021, Eric's team excelled in decreasing support interactions by 18%, maintaining over 95% CSAT, and positively influencing customer churn. Prior to delivering this best-in-class support for small-and medium-sized businesses, Eric was at Hudl, building the support team to over 100 people serving more than 4MM customers around the world. Through it all, he's remained passionate about optimizing both internal and external workflows to drive the best employee and customer experience. If Eric is not at work, you’ll find him spending time with his wife, two boys, and dog — most likely watching Baby Shark or Cocomelon on repeat.

Josh LaMarche | Head of Customer Support | Gong
Josh LaMarche serves as Head of Customer Support at Gong, with a mission to create raving fans at scale.  He’s a big believer that as you build people-first organizations, profits follow.  Over the past 20+ years, he’s had the privilege of scaling CX organizations across high tech companies - most recently focused on hypergrowth startups within emerging technologies like IoT and AI.  Prior to joining Gong, Josh served as Head of Technical Support at Samsara, where he established Customer Support as a strategic differentiator, and rapidly scaled the team to lay the groundwork for a successful IPO. 

Stacy Justino | Director of Customer Happiness | Wistia

Stacy Justino is the Director of Customer Happiness at Wistia as well as a career coach. She is passionate about elevating support as a career both within the orgs she leads and in the greater tech community. She is always game to talk about all things support especially support quality, hiring, and support tools & technology. 

David Rostan | Head of Revenue | Stonly
David is a marketing & revenue leader. He joined Stonly as a cofounder to oversee revenue and customer success. Previously, he led sales and marketing at Calendly and is always thinking about ways to make more customers successful.