No department should work in a silo—especially product and support.
You’re both working on different parts of the customer experience. Nonetheless, your customers should be able to move seamlessly between each piece. It’s not about product vs. support. To your customers, it’s all about their experience with your company.
A stronger collaboration will lead to happier, more valuable customers. Product teams can unearth a wealth of information from customer conversations and tickets. And support teams could drastically improve agent training and self-serve content with advanced notice of the latest releases.
Join Stonly, Goldcast, Iterable, and Getaround for a live panel conversation about establishing effective communication between product and support. In this webinar, we share insights into building effective feedback channels, real-world stories, and actionable steps your teams can take to help your product better serve your customers, including:
How support and product can work together to improve the customer experience
How support can (and should) influence the product roadmap
How product teams can keep support updated on new releases, launches, and use cases
Presented by a Panel of Experts:
Alexis Fogel Co-Founder & CEO - Stonly
Vanessa Marshall Director of Customer Support - Goldcast
Neil Smith Senior Director of Support - Iterable
Julien Michaux Senior Product Manager - Getaround
During this webinar, you'll learn
How support and product can work together to gather actionable data that makes your product better
How utilizing support knowledge can (and should) influence the product roadmap
How product teams can keep support updated on important product changes