As support leaders continue navigating budget and team reductions caused by the latest recession, performance expectations are still increasing. Even during difficult times, customers still expect a WOW experience, C-level leaders still expect metrics to improve, and support agents still expect to have a work-life balance.
How can you manage all of that and still stay sane? Get the cheat codes from 36 of your peers. We’ve compiled 200+ quotes from 30+ support leaders about how they’re navigating the ever-changing customer support landscape.
Find out their top four priorities for 2023. Plus, advice on how to:
- Turn support into your competitive advantage
- Make self-serve support more proactive
- Support your support teams
- Reinforce the value of support internally
- Measure with qualitative and quantitative data
- Foster partnerships across the company
- Level up as a support leader
Questions/Troubleshooting: support@stonly.com
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