[On-Demand Webinar]
What's the fastest way to improve your CSAT? Make your self-serve customer experience (CX) as seamless as possible.
Your customer sees your brand as a single entity, and each touchpoint in their journey should be seamless. Your customers don't care who's responsible for keeping up your knowledge base articles. They're just frustrated when they can't find one that helps with their specific problem. And they definitely don't want to repeat themselves to an agent after submitting a detailed ticket.
Join this webinar to learn which areas to focus on (and places that are easy to overlook) to improve your company's self-serve CX.
Alexis Fogel | Co-Founder & CEO
Alexis is an entrepreneur and head of product. He co-founded the password manager Dashlane where he led product and support for 9 years. He left Dashlane in 2018 to focus on knowledge sharing and founded Stonly.
Alex Friend | Head of Growth
Alex is a customer-obsessed growth marketer. He leads growth at Stonly, where he helps customers level up their self-serve support on a daily basis. Previously, Alex worked on customer marketing at Calendly, where he worked to guide customers to success at scale.
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