80% of issues arise from just 20% of causes. In this live webinar, we'll show you how you can improve your self-serve and make a big impact by focusing on that 20%, including:
How to identify the topics that you should focus on.
The difference between passable and great, game-changing help content—and exactly how to make it yourself.
How to ensure 90% of your customers have the chance to self-serve BEFORE they even think about creating a ticket.
See you there!
Presented by Stonly Experts:
Alexis Fogel | Co-Founder & CEO Alexis is an entrepreneur and head of product. He co-founded the password manager Dashlane where he led product and support for 9 years. He left Dashlane in 2018 to focus on knowledge sharing and founded Stonly.
David Rostan | Co-Founder & Head of Revenue David is a marketing & revenue leader. He joined Stonly as a cofounder to oversee revenue and customer success. Previously, he led sales and marketing at Calendly and is always thinking about ways to make more customers successful.
During this webinar, you'll learn how to:
Identify the topics where you should be spending 90% of your time to create a BIG impact.
Tell the difference between "good" and "great," game-changing help content - and how to make it yourself.
Ensure 90% of customers have the chance to self-serve BEFORE they even think about creating a ticket.